Cornerstone Financial Services - San Rafael (CA)

1 /5 Adriana Fernandez: I‘ve been trying for 3 days to get a payoff for a customer I have yet to receive a call back from the person in charge Jesus Castro. They just keep giving me the run around on the phone when it seems pretty simple. So whats such a shame the games they seem to be playing Ill never understand why industries that rely on human interaction never invest in actually making that a pleasant experience. Bad business practice all I can say stay away.

1 /5 Mark Vega: Im not sure what happens behind the scenes with this business. For being a financial company that is suppose to help you, they cause more headaches. They take forever to get back to you, are super disorganized, losing e-mails and not being able to remember conversations they had with you. If you are forced to work with these people, make sure you stick to e-mail and read the fine print! Never working with these people again.

1 /5 Steven Wilbanks: Where do I start with this company? Its been a long 3 years to say the least to finally pay off my truck. This has by far been my worst financing experience since I have been able to purchase anything of significance. • First, they lied about financing me up til the day I traveled to Colorado to purchase the truck. Only to find out they cant bank finance Texas purchasers. So they had to put me on a lease purchase. Meaning no credit increase for me • Next, they put all of the interest at the front of the loan so that I cant avoid the interest and pay off early. • Next, I put down $15k on a $49,999 truck, borrowed $34,999 and still ended up paying them $62,500 just on principal and interest. Not to leave behind a $4,900 fair market value payment at the end of the loan. Do the math. I paid these crooks twice the amount of what was borrowed. • Next, they have by far been the most unorganized company i have ever dealt with. Old fashioned website to make your payment that doesnt even give you any details on your loan e.g (made payments, balance, ect.) For all I know, they could have been adding money to my final balance because you cant see any information. • Lastly, theyre collections team in the office are for some strange reason always busy when you call for them. Rosie and Jesus to name a couple. The receptionist will say they are unavailable and would take your information and have one of them call you back. Only for no one to call back until the next time you have to call them. There is no one in this world that busy that they cant call back same day or even next day. Up until the final payment that I sent in the mail. I sent 2 separate forms of payment in the same envelope, only for them to try to say they had only received one. Then the finally they magically found it two days later in that said envelope. If this review can save anyone from working with this shady "business," I would feel like I have do a great service to future purchasers. I wish I had read the reviews before working with them, but I was unfortunate because a dealership set me up with them. Please do your research and stay away from Cornerstone Financial out of San Rafeal, California. If your promoting one day turnaround to send out a title once final payment is received, do just that. I have my title in hand now after 44 long months, so I dont have a problem dragging their name through the mud. They deserve 0 stars from every reviewer that reviewed, but google makes it that you cant give true honest opinions in these reviews. To those unfortunate ones that happen to be working with Cornerstone now, keep all paperwork from the original purchase, find the tracker they had the dealership put in the truck and discard it, and keep your sanity for the length of your loan, youre gonna need it.

1 /5 Kari Isaeff: BEWARE! They sent me someone elses financial records, and when I called to let them know they said they didnt care. They also said that "there were no managers" to talk to. I asked what kind of an institution they were and she said she couldnt help me. Huh? I would hate it if my financial institution sent my info to a random stranger.