Copley-Price Family YMCA - San Diego (CA)

1 /5 De Cam: The YMCAs needs more intelligent staff, Just to educate you YMCA you never ever ever ever ever ever put children/teenagers people in their early 20s who have no concept of how to function in the world to answer your phone system This has been going on for too long, If you want people to JOIN your club then the people that answer the phones need to be adults and I mean experienced adults, obviously ideally over the age of 30 and they actually have to be really helpful I spoke to a little BRAT named Elliot She wouldnt help me whatsoever I asked her for an adult to speak to or a manager and she absolutely would not do that,... A wise company would never allow the least experience and the least knowledgeable to manage the phone system, You are turning people OFF, get wise, get the lazy executives off of their butts and actually truly manage this company.

4 /5 Juan D.: Ive noticed that the gym trainers should improve, they know what theyre talking about (I think) but they dont know how to train, their training is very poor and poorly done, its incredible that no one has gotten hurt yet, thats a real miracle. Equipment is good and the staff are always nice and polite

1 /5 Con Autismo Creciendo (CreciendoConAutismo): I had a very upsetting experience at the YMCA Copley on July 27 in the family pool area. My son, who is on the autism spectrum and has swimming experience, struggled to understand the swim test instructions. When I asked to step in and demonstrate what he needed to do, the lifeguard refused and made no effort to guide him. From that moment on, it felt like the staff was acting in a harassing way toward us, constantly watching us, calling out every little thing we did, whispering about us, and denying us simple things like pool noodles without explanation. Even when my son finished a small slushy in an area with no signage against food, staff reacted irritably. They even asked me to help adjust the lane divider—something staff should handle—and I was accidentally hit by the hook during the process, which was unsafe and completely inappropriate. This experience was so negative that I have not wanted to return since. The only positive thing is that when I filed a complaint, someone did reply to me. However, I do not recommend this location for families, as the staff’s behavior comes across as harassing rather than supportive.

2 /5 Peter Kaminski: My 2 star review doesnt really reflect poorly on the staff. Most of the staff I have interacted with have been courteous and friendly. My biggest complaint is with the equipment, which is regularly out of service. - In 2024 there were only 2 stairmaster machines, and one of them was out of commission for almost 4 months. You can imagine how impossible it was to find this machine empty. - They recently revamped the equipment, but now 1 of the 2 peloton bikes has been out of commission since 5/19 (Its 6/11 as of this posting). Heres the hoping it doesnt take until September to get it fixed - I asked about the TRX install in early 2023 and was told they had the equipment on hand, but it took them until mid 2024 to get the brackets mounted for them Since Ive been a member here over the past 3 years, my 2 person membership fees have gone from ~$94 up to $107/mo. I have been shopping around for another gym, and I see other options in Mission Valley with monthly rates closer to $30-40/mo. If it wasnt a convenient bike ride for me, I probably would have ended my membership a lot sooner.

2 /5 Jennifer Ruiz: We do enjoy the gym itself - however - after realizing the experience for children at the Summer camp, I will never send my children there. The very first day of camp, they apparently only had one camp counselor, so during that persons “lunch period” of 30-60 min they made all the kids sit in a small room and told them they couldn’t speak. That they were to “meditate”. No speaking, no play, just sit. For the camp leader’s lunch period. Frankly for all the ymca has to offer and all that is promised for these summer camps, this is wrong. Very disappointed. We definitely had higher expectations for the Y.