1 /5 Sav Reviews Napa: I am writing to share some concerns regarding my experience as a member over the past few months.
While I initially chose this gym due to its convenient location near my workplace, my overall experience has been disappointing. This is largely due to issues with management and communication.
When I first signed up, the membership process was very delayed. The sales representative who assisted me appeared moody and unapproachable, which made the process less than welcoming. In the end, the front desk staff stepped in to help, but it still took nearly two weeks to finalize my membership due the lack of management here. I don’t know why there is a sales management position here if the front desk helped me through the initiation process. I later noticed that the gym has a surprisingly large number of managers listed online, which may be contributing to the lack of clear communication and accountability.
Additionally, both my grandmother and aunt have been longtime members, primarily because of the gym’s proximity to my grandmother’s therapy center. Unfortunately, my grandmother has shared repeated concerns about the general manager’s demeanor, stating that he has been ill-mannered and disrespectful on more than one occasion. Its deeply concerning to hear that a senior member is being treated in this manner. This gym is clearly being lost to its below par management. Over my time spent at this gym I’ve noticed decline in members. It comes as no suprise because nothing here is above average.
I’ve also had negative interactions with both the program coordinator and fitness manager. On multiple occasions, I felt dismissed when asking simple questions about classes. Their overall demeanor comes across as unapproachable. It cannot be efficient that there is two management positions in the fitness department. I recently had an interaction with the lady at the front desk whose name I can’t recall, though I remember it being something that pairs with Addison. Unfortunately, I found her demeanor to be quite rude and unprofessional. Usually the other staff members offer folded towels and a warm welcome.
The management culture and lack of professionalism from management staff members need to be addressed to improve the member experience.
