AAA Oakland Rockridge Branch - Oakland (CA)

5 /5 Rehan Mirza: Wow, must say working with Natalie and Shantae in member services gave me hope that there’s people out there who can be positive, efficient, informative and effective all at once. I was ready for SOOOOO much more pain walking into this task as a new AAA member. This experience justified the whole annual membership for me. Kudos to the team out here. Thank you.

1 /5 Kate Kent: I went here to get car insurance after purchasing real bad car insurance from Fred Loya. AAA is better that Fred Loya. I do have expectations when I am paying alot for what I am told is real good auto insurance. My first and foremost expectation is when I have a situation that has to do with my auto mobile I need someone I can count on to deal with all the details. I am dealing with a traumatic situation, I need help. Well, AAA fell short in this area. Not only was it hard to get an actual person on the phone in my time of need, It took a lot of time I really didnt have to spare. Not to mention, Trauma! I came out of my apartment to find my car up on bricks and all 4 rims and tires stolen. I did finally get a real nice woman on the phone that helped me to deal with the situation and to transfer me to roadside assistance who told me the car has to have at least 3 working tires for them to pick it up. So I was transferred back to claims only to get lost in their phone service so I called back and got patched through. Then I was told that a tow truck would be by that day to get my poor car which is still sitting out at the curb on bricks with its ass in the air. (Youll see what I mean from the pictures). The point is I cant sleep knowing my poor car is sitting like that and anyone could just walk by and give it a shove. I even tried calling the person I bought my car insurance from who never answers his phone. Very unhappy with AAA. It happened Thursday night, it is now Sunday. I had to take Friday off work. Since the tow truck didnt pick up my car I have to take another day off work in order to give the tow truck driver the keys. I hope they come.

5 /5 MiTcHeLL B HeNdReN: They were really helpful for me although I couldnt sign up due to the fact Id lost my wallet and had no way to confirm myself. Which makes plenty of sense, but they tried very hard to get my car registered. Nice store and location....

4 /5 Deborah M: For the first time this year I went in here early and got what I needed done without a long wait. Yea AAA this was a very good day and great service. From the front door to the service counter. Just inviting.

1 /5 Staci Brewer: Both employee and manager created their own rules today when I visited this location to transfer a title. Simple reading from the DMV site confirmed what I knew to be true and also from past experience dealing with another AAA branch.